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سياسة الخصوصية - متجر “ي ستور”

Effective date: July 20, 2026
Last updated: July 20, 2026

1. Scope and Responsible Entity

This Privacy Policy applies to the EStore mobile application for Android and iOS, the EStore website, and all related services. It explains how we collect, use, protect, share, retain, and delete personal information.

EStore is owned and operated by شركة متجر التقنيات. The application is published on Google Play under the developer name EStore, with ZAID HADI RADHI AL-SALMAN listed as the registered developer account holder.

In this Privacy Policy, “EStore,” “we,” “us,” and “our” refer to شركة متجر التقنيات and the services it operates.

1. المعلومات التي نجمعها:

Depending on how you use EStore, we may collect the following categories of information:

  • Account information: Your full name, email address, phone number, encrypted password, and other authentication information.
  • Profile information: Your profile picture if you choose to upload one from your device.
  • Address information: Shipping, delivery, and other addresses saved to your account.
  • Shopping information: Items added to your shopping cart or favorites.
  • Order information: Your order, delivery, return, refund, and related customer-service history.
  • Authentication and session information: Session tokens and login identifiers required to keep you signed in and protect your account.
  • Technical and security information: Information such as your IP address, device type, operating system, browser type, activity logs, and error records when collected by our systems.
  • Communications: Information you provide when contacting EStore for support, submitting a complaint, or making a privacy request.
  • Payment information: When electronic payment is available, payment information necessary to complete the transaction may be collected and processed by the relevant payment-service provider. EStore does not store complete payment-card details unless this is expressly required and disclosed.

Some information is required to create an account, sign in, complete an order, or deliver purchased products. Optional information, such as a profile picture, does not have to be provided unless you choose to use the relevant feature.

3. How We Use Information

We may use collected information to:

  • Create, authenticate, and manage your EStore account.
  • Process, confirm, deliver, track, return, refund, and manage orders.
  • Manage your saved addresses, shopping cart, and favorites.
  • Communicate with you about orders, deliveries, returns, support requests, and important service updates.
  • Provide and personalize features and content relevant to your use of EStore.
  • Protect user accounts, prevent fraud, detect misuse, and maintain the security of our services.
  • Operate, maintain, develop, and improve the EStore application and website.
  • Diagnose technical problems and application errors when diagnostic information is collected.
  • Maintain accounting, transaction, tax, and business records.
  • Comply with applicable legal, regulatory, judicial, and governmental requirements.

4. Legal Basis and Purpose of Processing

Where applicable law requires a legal basis, we process your personal information when:

  • Processing is necessary to create your account or provide services that you request.
  • Processing is necessary to complete an order or fulfill our obligations to you.
  • Processing is necessary to comply with legal, tax, accounting, or regulatory requirements.
  • Processing is necessary for our legitimate interests in operating, securing, and improving EStore.
  • You have provided consent for optional processing where consent is required.

You may withdraw your consent for optional processing where applicable. Withdrawal of consent does not affect processing that occurred before consent was withdrawn or processing supported by another lawful basis.

4. مشاركة المعلومات مع أطراف ثالثة:

We do not sell or rent your personal information. We may share only the information necessary for the relevant purpose with the following categories of recipients:

  • Shipping and delivery companies: To fulfill, track, and deliver your orders.
  • Hosting and infrastructure providers: To host the EStore application, website, databases, and related technical systems.
  • Payment-service providers: To process electronic payments when this payment method is available and selected.
  • Customer-support and notification providers: To provide customer assistance and send necessary order or service notifications when such providers are used.
  • Analytics and error-diagnostic providers: To monitor performance and diagnose technical errors when such services are used.
  • Professional advisers: Such as legal, accounting, auditing, or security advisers when reasonably necessary.
  • Governmental and legal authorities: When disclosure is required by law, a valid legal request, a court order, or to protect rights, property, and safety.
  • Business successors: In connection with a merger, acquisition, restructuring, or transfer of all or part of the business, subject to appropriate confidentiality and data-protection measures.

Service providers are permitted to access personal information only as necessary to perform their services and are expected to protect it appropriately.

6. Cookies and Similar Technologies

The EStore website may use cookies and similar technologies required for authentication, security, remembering preferences, maintaining shopping sessions, and improving service performance.

You may control or disable cookies through your browser settings. Disabling necessary cookies may prevent certain website features from operating correctly.

7. Data Security

We use reasonable technical and organizational safeguards appropriate to the nature of the personal information we process. These safeguards may include:

  • Transmitting information through HTTPS/TLS.
  • Protecting account passwords and not storing them as readable plain text.
  • Using secure device-storage mechanisms for session tokens where supported by the device and operating system.
  • Restricting access to authorized employees, systems, and service providers.
  • Using authentication, monitoring, fraud-prevention, and other appropriate security controls.

No method of electronic transmission or storage is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain account information while your account remains active and for as long as reasonably necessary to provide EStore services, complete transactions, resolve disputes, protect our services, and satisfy legal obligations.

After an account-deletion request has been verified and accepted, personal account data associated with the user will normally be deleted or anonymized within a maximum of 30 days.

Certain order, invoice, payment, return, refund, fraud-prevention, or transaction records may be retained for up to five years, or for a longer period when required by applicable law.

These records are retained only for legal, tax, accounting, regulatory, security, fraud-prevention, or dispute-resolution purposes. They will be deleted or anonymized when they are no longer required.

Backup copies may remain temporarily after deletion until they are removed through our normal backup-rotation and security procedures.

9. Account and Data Deletion

You may request deletion of your EStore account and the personal information associated with it through the following page:

Request EStore Account Deletion

We may ask you to verify ownership of the account before processing the deletion request. Subject to successful verification and applicable legal exceptions, the request will be completed within a maximum of 30 days.

Deleting your account does not require us to delete records that must be retained for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes. Any retained records will be limited to the information and retention period necessary for those purposes.

10. Your Rights

Subject to applicable law and necessary identity verification, you may request to:

  • Access the personal information associated with your EStore account.
  • Correct or update inaccurate or incomplete personal information.
  • Delete your EStore account and associated personal information.
  • Ask questions or submit concerns about how your information is processed.
  • Object to certain uses of your information where such a right is available.
  • Withdraw consent for optional processing where applicable.

Some requests may be restricted when retaining or processing information is required by law, necessary to complete a transaction, or needed to protect the rights, safety, and security of EStore and its users.

11. Children’s Privacy

EStore is not designed or directed toward children, and we do not knowingly seek to collect personal information from children.

If we become aware that a child’s personal information has been collected without an appropriate legal basis or required parental authorization, we will take reasonable steps to delete it.

12. International Data Transfers

Some service providers may process or store information in a country other than the country where you live. When this occurs, we take reasonable steps to ensure that the information is handled with appropriate safeguards and in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, or legal obligations change. The revised policy will be published on this page, and the Last updated date will be changed accordingly.

Where appropriate, we may also notify users of material changes through the EStore application, website, email, or another suitable communication method.

14. Contact Us

For privacy questions, account requests, deletion requests, or concerns about your personal information, please contact: