Terms and Conditions - EStore
Last updated: September 29, 2026
1. About EStore
EStore is owned and operated by شركة متجر التقنيات. These terms describe the ordering, payment, delivery, and customer-support arrangements for purchases through our website and related sales channels.
2. Product Information and Availability
We aim to provide accurate product descriptions, prices, and availability information. However, errors may occur, and availability may change before an order is confirmed.
If a material error or availability issue affects your request, we will explain it and obtain your agreement before proceeding with a revised order.
3. Orders and Reservations
Submitting an inquiry, order request, or reservation request does not by itself confirm product availability or reserve stock.
Our team will verify the relevant product, quantity, price, delivery details, and payment arrangements before confirming your order or reservation.
Please provide accurate contact and delivery information so that we can process your request.
4. Prices and Payment
EStore accepts cash on delivery and electronic payment, subject to availability for the relevant order and delivery location.
The applicable payment method, currency, product price, delivery charges, and any additional charges will be communicated before order confirmation. Electronic payments are processed through the payment provider offered during the payment process.
If a payment has been collected for an order we cannot fulfill, we will contact you to arrange an agreed alternative or a refund.
5. Delivery
Delivery availability, charges, and estimated timing depend on the delivery location, product size, and order details.
Large or bulky products may require additional delivery charges. Any such charges will be communicated before confirmation.
If a delivery delay or problem occurs, please contact our support team for assistance.
6. Cancellations, Returns, and Warranty
For cancellation, return, exchange, or warranty requests, contact our support team with your order details and a description of the issue.
Applicable arrangements depend on the product, its condition, any warranty supplied with it, and applicable consumer rights. Please request clarification before purchase if a particular return or warranty condition is important to your decision.
Nothing in these terms limits rights provided by applicable law.
7. Automated Assistance
EStore may use an AI-assisted system to respond to text inquiries and collect information for employee follow-up.
Automated responses may contain errors. Product availability, prices, and reservation requests require verification by our team before confirmation.
You may ask to speak with an employee. Please do not send passwords, verification codes, or complete payment-card details through chat.
8. Customer Support
Our support team assists with pre-purchase inquiries, ordering, after-sales technical questions, and follow-up on product issues.
Support hours are 9:00 AM to 11:00 PM, except Fridays, when support begins at 3:00 PM, Baghdad time. These are support hours; shop opening hours may differ.
We aim to respond promptly, but response times may vary depending on the inquiry and workload.
See our Support Policy for available communication channels.
9. Privacy
Our Privacy Policy explains how we process personal information, including Instagram conversations and AI-assisted support, and how to request deletion of your data.
10. Changes to These Terms
We may update these terms and publish the revised version on this page. Updates do not change an already confirmed order unless agreed with the customer or required by applicable law.
11. Contact Us
EStore - شركة متجر التقنيات
Email: info@estore.iq
Phone / WhatsApp: +964 770 311 0110